Agency Terms

These Agency Terms summarize, in plain language, how our done-for-you / managed marketplace services work. They are provided for convenience only and are not the contract. The binding agreement for managed-service clients is the Master Services Agreement (the "MSA") you sign with us, together with each Service Order Form (the "SOF"). If anything on this page conflicts with your signed MSA or SOF, the MSA and SOF control.

The agreement that governs

Your engagement is governed by the MSA and by each per-account SOF. Those are the controlling documents — this page does not replace them, modify them, or add terms to them. You can request a copy of the MSA at any time by emailing support@dsprosolution.com.

Who can be a client

Managed-service clients contract with us as natural persons (individuals). Entities — including corporations, limited liability companies, partnerships, and trusts — are not eligible to sign the MSA. This mirrors the eligibility terms in the MSA itself.

What we do

On your behalf, we manage your eBay and Amazon marketplace accounts, handle order fulfillment, and provide order tracking and bookkeeping. The specific scope of services for your engagement — including which accounts we manage and what we deliver — is described in your SOF.

Third-party platforms and providers

To perform the services, we rely on third-party software platforms and service providers that operate and manage marketplace accounts, and the hosting, payment, and authentication providers described in our Privacy Policy. Some of those providers store and process account data, credentials, and order information. Your use of any such platform is also governed by that platform's own terms and privacy policy. We use commercially reasonable efforts to engage providers that maintain reasonable security practices.

Account credentials

You authorize us to access and use your marketplace and related account credentials in order to perform the services. We use those credentials only to perform the services.

Payment information

Where possible, you enter payment method information directly into the applicable platform. If you ask us to enter payment information on your behalf, we use it only to complete that setup, and we do not retain full payment card numbers afterward.

Security incidents

If we become aware of a material security incident involving your account credentials or account data — whether that data is held in our own systems or is reported to us by a third-party platform — we will notify you within a reasonable time after becoming aware of it.

Fees

The fees for your engagement are set out in your SOF.

No guarantees; limitation of liability

We make no guarantee of profit, revenue, sales, or the survival or continued standing of any marketplace account. Marketplaces set and enforce their own rules, and actions they take are outside our control. Our liability is limited as set out in your MSA, including the liability cap in MSA Section 7.3.

Privacy

How we handle personal information is described in our Privacy Policy.

Getting started

To begin a managed-service engagement, or to request a copy of the MSA, contact us at support@dsprosolution.com.

Entity and contact

These services are operated by RLIM LLC, a New Mexico limited liability company doing business as DS ProSolution ("DS ProSolution," "we," "us," or "our"), located at 65 Lawrenceville-Suwanee Rd, Ste 5, P.O. Box 1008, Lawrenceville, GA 30044, United States. These Agency Terms are governed by the laws of the State of New Mexico, and the venue for any related dispute is Bernalillo County, New Mexico. You can reach us at support@dsprosolution.com. For other policies, see our Website Terms of Use, our Tool Terms of Service, and our legal hub.

This page is a convenience summary only. Your signed MSA and SOF are the controlling documents for your managed-service engagement.